Leading The Starbucks Way

by Drago on November 15, 2013

in Uncategorized

 

We would like to invite you to join us in a conversation with Joseph Michelli, author of The Starbucks Experience and Leading The Starbucks Way on Monday, November 18 at 1pm pacific, 4pm eastern.

Our friends Kevin MacDonald and Shelley MacDougall from the Extraordinary Leader Program will host an exciting hour with Joseph and talk about the business principles guiding leaders at Starbucks since the brand’s revitalization.

This tele-class expands on concepts presented in “Leading the Starbucks Way” so you can broaden and deepen connections with your team and customers. Teleclass participants will be provided practical ideas for building customer loyalty, engagement and advocacy.

The call will take you inside Starbucks approach to human connection which is aided by technology, designed to transcend geographic boundaries, and committed to leaving a lasting service legacy. So grab your team, staff, managers and join us for this awesome opportunity to learn from one of the greatest brands in the world..

This is a free call, to register please email Jane Adams at janeradams1@comcast.net

All the Best

Drago