Dear %%First Name%%,
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The Root Word Of "Your" Is You!
This week we share a powerful message from Jeffrey Gitomer. Before we get into our message we wanted to take a moment to say Thank You to our Veterans for their amazing sacrifices and bravery so that we can enjoy the freedoms that we have today! Lest We Forget!
Check Out Our Video Of The Week - Big Rock Dodge - 2016 Jeep Cherokee Trailhawk
When you walk into someone’s place of business to shop or buy something, what are you expecting?
Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not.
Then the question is: What do you get?
Typically, you get a mechanical welcome, someone feebly says, “can I help you?” Followed by people telling you what they can’t do versus what they can do, or what they don’t have. Maybe a bunch of sentences containing the word policy, and an inability to understand that just because they’re out of an item, doesn’t mean you don’t still want it or need it, and will likely go to their competition to get it. All this, and a touch of rudeness.
Now, maybe I have exaggerated a bit. But I can promise you, not by much.
And the interesting part is, many companies have multiple locations where the products are the same, but the service is not recognizable from place to place -- one may be fantastic, while the other may be pathetic.
The inconsistency of people-performance can make or break a business.
Here is what will make you or anyone near you, or anyone in a job they consider beneath them, or anyone who hates work, understand the formula for emerging into a better career – certainly a better job. And all of these elements will be reflected in your performance.
1. Your internal happiness. Happiness is not a job, it’s a person.
2. Your attitude toward work. Do you just go to pass the time for a paycheck, or are you there to earn your pay with hard work?
3. Your self-esteem and self-image. How you feel about yourself.
4. Your desire to serve.
5. Your commitment to being your best.
6. Your boss and how your boss treats you.
7. Looking at your job as menial rather than a steppingstone towards your career. It’s not “just a job” -- it’s “an opportunity.”
8. Pride in your own success.
9. Realizing that you’re are on display, and that your present actions will dictate your future success.
9.5 Every today is a window to your every tomorrow.
Companies spend millions, sometimes billions of dollars in advertising, branding, merchandising, strategizing, and every other element of marketing that they believe will bring business success. But if there are people involved, marketing means nothing if the people are not great.
When I walk into a business, I ask people, “How’s it going?” I get the most disappointing answers like, “Just three hours to go.” Or, “It’s Friday.” What kind of statement is that? What does that tell you about what kind of employee they are, much less what kind of service is attached to their attitude?
When you go to a hotel, a fifty-million-dollar business rests on the shoulders of shoulders of the front desk clerk. That’s the first impression you have. In a retail business, it’s no different. All the advertising gets you to come into the store. From there, it’s all about the retail clerk. Doctors and dentists now advertise. But it’s the person who answers the phone that gives a true reflection of what the doctor or dentist office will be like.
What is your company like? Do you have any people working there that hate their job? Do you have people with “attitude?” What can you do?
These elements will get YOU to BEST:
1. Set the example by being your best and doing your best
2. Hang around with the winners, not the whiners
3. Create service best practices, and have everyone implement them.
4. Have weekly internal positive attitude training.
5. Look at the best companies in America for best practices you can adapt and adopt.
6. Do your best at everything, every day.
6.5 Work on your own attitude. You must think you will succeed, before success is yours.
You must think you will be happy, before happiness is yours.
The root word of “your” is YOU. Each employee has the responsibility of representing their company to their customers in a way that reflects the image and reputation needed to build or maintain a great reputation and a leadership position.
Anything less than “best” is not acceptable. But here’s the secret: Don’t do it for your company – do it for yourself. Develop the pride in doing your best at your job even if it’s not your career, and never use the word “just” when you describe yourself.
Real winners are few and far between. And making yourself one is a choice.
If your business needs marketing that works, give us a call. We're here to help!
Have a great week unless you choose otherwise.
Drago
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Big Rock Dodge - www.bigrockchryslerdodgejeepram.com
Fredericton Hyundai - www.FrederictonHyundai.com
Oleary Buick GMC - www.OlearyFrederictongm.com
Blainville Chrysler - wwwBlainvillechryslerjeepdodge.ca
Desmeules Hyundai - www.DesmeulesHyundai.com
Tomerro Group - www.TomerroGroup.com
New Carolin Gold - www.NewCarolinGold.com
Nor-Lan Chrysler - www.NorLanChrysler.com
Ford Canada - www.Ford.ca
Lincoln Dealers Of Vancouver - www.VancouverLincoln.com
Wye Management - www.Wyemanagement.com
Trotman Auto Group - www.trotmanautomotivegroup.com
West Coast Auto Group - www.Westcoastautogroup.com
Redwater Dodge - www.redwaterdodge.com
Langley Chrysler - www.langleyChrysler.com
Marv Jones Honda - www.Marvjoneshonda.com
Porsche Centre Calgary - www.porschecentrecalgary.autotrader.ca
West Coast KIA - www.westcoastkia.ca
Sundance Mazda - www.sundancemazda.com
Windsor Ford - www.windsorford.dealerconnection.com
Milestone Mazda - www.milestonemazda.com
West Coast Nissan - www.WestCoastNissan.ca
The Christian Athlete My Story - www.thechristianathletemystory.com
Erin Mills Mitsubishi - www.ErinMillsMitsubishi.ca
British Columbia Law Institute - www.bcli.org
Guelph Hyundai - www.guelphhyundai.com
Rodgers Fishing Lodge - www.rodgersfishinglodge.com
Zender Ford - www.ZenderFord.com
West Coast Toyota - www.westcoasttoyota.com
West Coast Ford Lincoln - www.westcoastfordlincoln.com
4D LABS - www.4Dlabs.ca
Dominion Lending - www.dominionlending.ca
Ask Scott - www.AskScott.ca
South Centre VW - www.southcentrevw.com
South Centre Fine Cars - www.southcentrefinecars.com Ca
West Coast Mazda - www.westcoastmazda.com
Kia West - www.kiawest.com
BC Hyundai Dealers - www.HyundaiCanada.com
North Shore Acura - www.NorthShoreAcura.com
Ken Evans Ford - www.kenevansford.com
Cold-FX - www.Coldfx.com
Jim Pattison Toyota - www.jptoyota-surrey.com
Spraggs & Company - www.AskTom.ca
Jim Pattison Hyundai - www.jpautogroup.com
Capital Direct - www.CapitalDirect.ca
Jim Pattison Lexus - www.jimpattisonlexus.com
Happy Honda - www.HappyHonda.com
Watkin Motors - www.WatkinMotors.com
Buist Motors - www.Buistmotors.com
The King Of Floors - www.KingOfFloors.com
Bon Voyage Travel - www.BonVoyageTravel.com
Cove Mortgage - www.CoveMortgage.com
Mattress Mattress - www.MattressMattress.com
Israel Tours - www.Israeltoursforchristians.com
Briar Design & Construction - www.Briarrenos.com
Spa Utopia - www.SpaUtopia.ca
Direct Buy - www.Directbuy.com
Crystal Clear Water - www.crystalclearh2o.ca
Cummins - www.Cummins.com
The Hockey Shop - www.TheHockeyShop.com
Prestigious Properties - www.PrestProp.com
Ralph's Auto Supply - www.Ralphsauto.com
Royal City Jewelers & Loans - www.Rcj.ca
Sunshine Coast Health Centre - www.Sunshinecoasthealthcentre.ca
Sears Carpet & Upholstery Care -
Sure Slim - www.SureSlim.ca
Surrey Golf Club - www.SurreyGolf.com
Tell Del - www.TellDel.com
Tourism Surrey - www.TourismSurrey.com
Just to name a few...
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